At Hermes Replica, your satisfaction is very important to us. If you’re not completely happy with your purchase, don’t worry — we’ll do our best to make things right.

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Can I return my order?

Yes, absolutely! If you change your mind or are not satisfied with your order, you can return it within 7 days from the date you received it. Items must be unused, in perfect condition, and in the original packaging, just like how you received them.

How do I return something?

Returning an item is easy! Just send us a message through our [Contact Page] and include your order number, the item you want to return, and the reason for returning it. Our support team will guide you step-by-step through the return process.

When will I receive my refund?

Once we receive your returned item and check its condition, we’ll send you an email to confirm. If everything is okay, we’ll issue a full refund to your original payment method. Please allow 5–10 business days for the money to show up in your account.

Which items can’t be returned?

Some items are not eligible for return. These include:

• Items marked as final sale
• Custom-made or personalized items
• Products that have been used or damaged by the customer

Please make sure to read the product details before purchasing.

What if my item arrived damaged or I received the wrong item?

We’re really sorry if that happened! If your product was damaged during delivery or you received the wrong item, please contact us within 48 hours of receiving your order. We’ll fix the problem by sending a replacement or offering a refund — whichever you prefer.

Who pays for return shipping?

If you're returning the item because you changed your mind or no longer want it, you'll need to cover the return shipping cost. But if the return is due to a mistake on our end (like a damaged or incorrect item), we will cover the shipping cost for you.

Need more help?

No problem at all! Just head to our [Contact Page], and we’ll be happy to assist you with any questions about your return, refund, or anything else.